Support & contact

Contact Crealenty

Email the Support address listed below from the address connected to your account. Do not send your password, authentication codes, government identifiers, banking credentials, or unnecessary audition media.

Include the page or workflow involved, what you expected, what happened, and any safe-to-share reference ID or screenshot. For a privacy request, state the right you want to exercise and the country where you live.

Account and access help

When you can sign in, use Settings to update your account role, portal, notification preferences, password, and account actions. Profile and company details have their own edit screens.

If you cannot sign in, use Forgot password first. If the reset does not arrive or an account may be compromised, contact Support from the account email.

Account deletion is available in Settings after a recent sign-in. Recruiter owners must remove other agency members first. The Privacy Notice explains what is removed, anonymized, or retained as shared workflow and safety history.

Subscription billing help

Use the subscription section in Settings to review the active plan, USD price, billing interval, renewal or paid-through date, and status. PayPal also provides automatic-payment controls in the payer account. Crealenty subscription checkout must never be used to pay talent, a recruiter, a booking, a deposit, or any other marketplace obligation.

Cancel before the next renewal date in Crealenty Settings or through PayPal. Cancellation normally prevents future charges and leaves access available until the end of the current paid billing period, subject to payment failure, refund, reversal, account enforcement, applicable law, and PayPal. Keep the cancellation confirmation.

For an unauthorized or duplicate charge, material service unavailability, or another refund question, contact Support promptly from the account email and include the PayPal transaction ID, date, and amount—never send card or bank credentials. Crealenty applies the refund terms in the Terms of Service; approved refunds are issued through PayPal. You may also use PayPal’s dispute process under PayPal’s rules.

Safety reports

Use an in-product Report control when available so the moderation team receives the relevant profile, job, message, or workflow context. You can also block unwanted contact. Email Support if you cannot access the report surface or need to add important context.

Crealenty is not an emergency service. Contact local emergency services or an appropriate authority first if anyone may be in immediate danger.

Founding pilot expectations

The pilot is hands-on and features may change. PayPal billing is provided only for recurring access to Crealenty software plans; talent compensation, booking payments, deposits, marketplace payouts, escrow, payroll, and employment guarantees are not provided. Report broken flows and unclear copy; keep your own copies of important portfolios, briefs, agreements, subscription confirmations, and files.

Support response times are not guaranteed during the pilot. Safety, account compromise, and access issues are prioritized over product suggestions and general feedback.